How do I report a maintenance item?

 For normal non-urgent maintenance items please email your written request to   Please put “Work Order” in the subject line.  Be sure to include a brief description of the needed repair as well as  the best possible time to reach you.  If the item is urgent, call (785) 656-3081 immediately to report the problem.   For police or fire emergencies, dial 911 before calling us.


What is considered an emergency?

The following are examples of maintenance emergencies.  The main sewer line is backed up.  A pipe broke and water is leaking into the home.  There was a break-in and you have an unsecured entrance to the home.


Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the need for maintenance, you will be charged for it.  Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.


Can I install cable or satellite TV at the property?

Generally, no. Each residence already has established cable and internet services.   However, there may be special circumstance which we would consider on a case by case basis.  You would need to obtain permission from  Turn-Key Property Solutions PRIOR to any installation.   Any cost associated with this would be the sole responsibility of the resident.  In addition, the resident would still be responsible for the charges associated with the existing cable and internet services.


Can I install extra telephone lines?

With the widespread use of cell phones, telephone lines are not generally needed.  If you have special circumstances necesitating a line, you need to obtain permission from Turn-Key Property Solutions PRIOR to any installation.   Any associated  cost is an expense of the resident.


What are my rights to privacy if the landlord wants to enter the property?

  With the exception of emergency situations, all maintenance appointments are scheduled with you in advance.


What are my responsibilities if my company transfers me before the end of the lease?

Most leases are for a set period of time.  If you are transferred, ask your company what assistance they will provide if you need to “break a lease”. Residents are legally bound to fulfill their lease whether living at the property or not.   Let your property manager know what is happening as soon as possible so we can begin marketing the property for a replacement resident.  Please refer to our policy on early termination of residential agreement, which you signed at lease signing for more details.


Can I sub-lease the property?

No.  The lease agreement clearly states that the resident shall not sublet any portion of the property.


 Can I rent a steam cleaner and clean the carpets myself when I move out?

Yes.   However, the resident will need to make provision for an inspection of the carpet both before and after the capet is cleaned. 

May I get a pet after move-in?



When and how should I give my notice to vacate?

It is important to refer to your lease for the specific terms in your own residential agreement.  In most leases, notice to vacate must be received in our office in writing on or before the 1st of the month.  Most leases require a minimum 30-day notice.


What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to us.  Remember that tenants are jointly and singularly liable to ensure that the rent is paid.  Any prospective substitute roommates must go through the application process and be approved by Turn-Key Property Solutions.  (It is not our responsibility to arbitrate or mediate problems in multiple tenant situations).


I have always paid my rent on time.  Why did I receive a 3-day notice when the rent was only 6 days late?

The rent is due on the first of the month.  If the rent is not posted in our office by the fifth we serve a 3-day notice.


I am an excellent resident and take good care of the home.  Can you waive my late charges?

No.  We do not waive late charges.  Fair Housing laws require that we treat all our residents equally.  We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.